Your information, respected
Privacy Policy & Cookies
Trust is the foundation of the work we do. That includes how we look after anything you share with us here.
1. Who we are
This website, dimplemethod.com, is operated by Dimple Amore (Dimple Thakrar), referred to here as “we”, “us” or “our”. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of the personal information described in this policy.
You can contact us about anything in this policy at jo@audioandco.com.
2. The personal information we collect
Private enquiry form: your name, email address, optional telephone number and the message you choose to send us.
Ask Dimple conversations: the questions you ask and the replies you receive, stored against an anonymous session identifier kept in your browser. We do not ask you to identify yourself to use this feature.
Technical information: standard server logs such as your IP address, browser type and pages visited, used to keep the site secure and running well.
We do not use advertising trackers, and we do not run third-party analytics on this website.
3. How and why we use your information
To respond to your private enquiry and to arrange an introductory conversation (lawful basis: taking steps at your request before entering a contract, and our legitimate interest in responding to you).
To remember your Ask Dimple conversation so replies stay in context (lawful basis: legitimate interest in providing the feature you chose to use).
To keep the website secure, prevent misuse of the admin area and understand whether the site is working properly (lawful basis: legitimate interest).
We will only send you marketing-style emails if you have asked us to, and you can withdraw that consent at any time.
4. Who we share it with
We never sell your personal information. We share it only with the providers who help us run this website:
Our email delivery provider, which delivers enquiry notifications to us.
Our hosting provider, which stores website data within secure data centres.
YouTube (Google) and Buzzsprout, only if you choose to play an embedded video or stream podcast audio on this site, at that point their own privacy policies apply.
Some of these providers process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or standard contractual clauses.
5. How long we keep it
Enquiry messages are kept for as long as we are in conversation with you, and for up to 24 months afterwards so we have a record of what was agreed. Ask Dimple conversations are kept for up to 12 months. Server logs are kept for up to 90 days.
6. Your rights
Under data protection law you have the right to: be told how your information is used; request a copy of it; ask us to correct or delete it; ask us to restrict or stop using it; object to our use of it; request a portable copy; and withdraw consent where we rely on it.
To use any of these rights, email jo@audioandco.com. We respond within one month.
7. How to complain
If anything about how we have handled your information doesn't sit right with you, please get in touch with us first at jo@audioandco.com. We genuinely mean that, your trust matters more to us than anything, and most concerns can be resolved quickly and kindly with a simple conversation.
We would ask that you allow us the time to remedy any issues before taking them further. We aim to reply promptly, and always within the timescales set out by UK GDPR, no later than one month from receiving your concern.
If, after that, you still feel things haven't been put right, you have every right to raise your concern with the UK supervisory authority: the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk.
8. Cookies
We use a small number of cookies and browser storage items. Strictly necessary: admin sign-in cookies (only set if you log into the admin area) and your cookie consent choice. Preferences: an anonymous session identifier so the Ask Dimple feature remembers your conversation.
Embedded media: YouTube videos on this site are embedded in privacy-enhanced mode; Google may still set cookies once you press play. Podcast audio is streamed from Buzzsprout’s servers.
When you first visit, you can accept all cookies or keep strictly necessary ones only, using the consent banner. You can change your mind at any time by clearing your browser storage for this site, or by contacting us.
9. Security and changes
We use encryption in transit, access controls and password protection to keep your information safe. No method of transmission over the internet is completely secure, but we take proportionate steps to protect what you share with us.
We may update this policy from time to time. The latest version will always be on this page. Last updated: 29 September 2026.